Error codes from callbacks
If you recieve the callbacks from your payments to your own server, you can see which error occurs.
We have collected a list of error codes- with a decription of what they mean below.
If you are developing websites and webshops, you can find our developer guide for setting up payment window through our API here.
This means the customers card, has reached their monthly or daily limit, and therefore there is not sufficient funds on the card.
CVC does not match
This error code means that the entered CVC code doesn’t match with the entered card information.
This means the customer’s card has expired, and the customer needs to contact their bank to get a new card.
Expiry date does not match
This means the entered expiration date, doesn’t match with the entered card number.
This means the customer have tried to use a dankort to pay for the transaction, since Yourpay can’t facilitate this card you’ll get an error.
This means the customers card have been reported missing or stolen. If you have the opportunity to physically pick up the card (only in store), you should keep it and call the bank.
Here’s a list of error codes, that means the same:
- Security Violation
- Special Pickup
- Hot Card
Transaction declined by authorization system
This means that either the customers bank or our security system, has declined the transaction without further.
Transaction declined by processor
The error code means that the customer’s bank has denied the transaction without further description. This can happen if the customer has insuficient funds, blocked the card, or any other reason the bank cannot disclose.
Transaction could not be verified
This error code can occur if there is a technical error or the payment fields is filled out incorrectly.
Do not honour
This means that the customer’s card issuing bank has declined the payment. The customer should therefore contact the bank for further information.
Exceeds PIN Retry
PIN has been entered wrong 3 times and the card has been closed. Card owner should contact his/her bank.
The information entered is correct, but a communication error occurred in the system. Therefore, wait 5 minutes and try to complete the payment again.
Here are a number of error codes that mean the same thing:
- Issuer not Available
- Refer to card issuer
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